Discover the Clean Difference

We operate across London, serving both residential and commercial clients. If you're unsure whether we cover your postcode, just get in touch!

No – Urban Scrubbers brings our own professional-grade, eco-friendly products to every job. Our cleaning materials are selected for their effectiveness and environmental safety to ensure a top-notch cleaning experience. However, if you have specific brands you prefer or if you’d like us to use your own cleaning supplies, please inform us in advance, and we will gladly accommodate your request. Our goal is to provide you with a clean and enjoyable space tailored to your preferences.

At Urban Scrubbers, we strive to make your cleaning experience as convenient as possible. If you already have cleaning equipment like a vacuum cleaner and mop, that's great! However, if you do not have these items, we are more than happy to provide our own equipment for the job. Please note that there is an additional charge for using our cleaning equipment. To ensure a smooth and efficient service, kindly inform us in advance if you would like us to bring our equipment.

Absolutely. All Urban Scrubbers staff are fully vetted, trained, and covered by public liability insurance for your peace of mind. We take the security and satisfaction of our clients very seriously, ensuring that every cleaner undergoes a thorough background check and regular training. When you choose Urban Scrubbers, you can trust that you're getting professional, reliable, and secure cleaning services.

At Urban Scrubbers, "Where Cleanliness Meets Convenience," our standard cleaning service is designed to provide a thorough and efficient cleaning experience. Our standard clean includes dusting, vacuuming, mopping, kitchen and bathroom sanitising, surface wiping, and bin emptying. We pay attention to detail to ensure that your space is spotless and hygienic. For those looking for more intensive cleaning options, we offer additional services such as deep cleaning, oven cleaning, and laundry for an extra fee.

At Urban Scrubbers, we understand that some cleaning needs are urgent. That's why we strive to accommodate same-day and emergency cleaning requests whenever possible. Availability for same-day services depends on our staff’s availability and your location. We recommend contacting us directly to check the current availability and to make necessary arrangements. Our professional team is dedicated to ensuring that your space meets the highest standards of cleanliness and convenience, even on short notice.

At Urban Scrubbers, we strive to provide the highest level of convenience and flexibility to our clients. Our cancellation policy requires at least 24 hours’ notice for any cancellations or rescheduling of booked services. This allows us to manage our schedules effectively and offer our services to other clients who may need them. If a booking is cancelled with less than 24 hours' notice, a cancellation fee of up to 50% of the service cost may be applied. We appreciate your understanding and cooperation in helping us maintain a reliable and efficient cleaning service for all our valued clients.

Booking a cleaning service with Urban Scrubbers is simple and convenient. You can book online via our website at https://www.urbanscrubbers.co.uk/services-4-1. Alternatively, you can contact us directly by phone or email. Once you’ve made your booking, we will confirm your service, time slot, and discuss any special instructions to ensure we meet your specific needs.

Yes, at Urban Scrubbers, we understand the importance of consistency and familiarity when it comes to your cleaning needs. Where possible, we aim to assign the same cleaner to regular clients to ensure a seamless and personalized experience. If you have a preferred team member, please let us know, and we will do our best to accommodate your request. Our goal is to make sure that your space is maintained to your satisfaction by someone you trust and feel comfortable with.

At Urban Scrubbers, we prioritize flexibility and convenience for our clients. Therefore, for our domestic cleaning services, we do not require any contracts. Our clients enjoy the freedom to cancel their regular cleaning services at any time without any obligations. This ensures that you have complete control over your cleaning arrangements. If you are a property manager or landlord, we can certainly come to a written agreement or some form of contractual arrangement tailored to your needs. Additionally, for our commercial cleaning services, we would work according to a contract that meets the specific requirements of your business.

Not by default, but they can be added as optional extras. These services carry an additional charge and must be booked in advance to allow for time and logistics.